Good food and great service, we will be back.
I was very disappointed that ESM had almost nothing on the menu for someone who requires a gluten-free diet. I was basically restricted to a salad. The server made no suggestions, though she did check with the kitchen about one item when I requested it. The other members of my party had their bread, salads/soup then received their meals & I had not yet had a bite to eat. My meal (salad) came last. An alert server might have ensured that I got it a bit earlier. The others enjoyed their meals but, overall, it was a disappointing experience & I would not return.
I was very happy with my service when I went in, we did have a slight delay but she let us know ahead of time that our food would be late. She was a sweetheart and I will be looking forward to bringing my kids back to ESM.
Well I just tried to call the restaurant twice, only to receive no answer. Very unprofessional in my eyes. How badly could you want people's business if you won't even pick up the phone.
Was there last night and the service sucked, we ordered our food, and had to wait a long time to get it, our waiter stood talking to another table for 15-20 minutes well our food sat under the heat lamps, I finally had to go and complain to another waitress and she went and got our food, so guess what it was not hot at all when we finally got our food. Will not go back there again.
I was there recently and the service was incredibly slow. A host named Shannon was extremely rude. I guess she was having a bad day. The food was 'alright' but not what i had heard of the place. def. a bad dinner.
Slow, almost absent service. Poor food. Couldn't get refills on the bottomless salad or bread. Had to ask other staff to find our server many times. Couldn't get water. Pasta and seafood were burnt and disgusting - took forever to return it and by the time a replacement meal came the rest of our party had finished and they were also not happy with quality (at least their meals weren't burnt). Server never came back to ask if meal was better/satisfactory. Had to hunt down server three more times. No offer of coffee or desert. Became frustrated. Had to ask others to find server for our bill and then that tool far too long. Not once did she ask if we enjoyed our meal. Will never go back to this location.
Absolutely poor, service. Had to search for waitress many times. Food was cold. Will never go back.
Awesome service love it there
Not the best but it was good, better then a lot of other places i have been
Food and service was excellent! They now have gluten-free pasta and I hope they keep it. And it actually tastes good!! For those who like a healthier choice of pasta, or are gluten intolerant. They offer a bottomless bowl of salad, so if you want more then just ask for it. The new renovation of the store looks amazing. It would be great also if they had a whole wheat pasta choice and also multi-grain crust choice for the pizzas.
One of the worst resultant a I've been too. We had to wait 20 minutes in the bar before the waiter gave us a menu. Then another 20 min before he came back and took our order. Instead of bringing the Caesar salad and bread after taking our order he brought it with our entree which took another 30 min. After finally bringing out food he left in a hurry and forgot to give us cutlery. By the time we saw him again which was 10 min later he have us the cutlery. We could never seem to find our waiter and it wasn't even that busy. At the end we asked him for our bill and again that took him 20 min and in that time we watched him pour himself a Caesar with vodka in it at the bar and drink it right in front of us like we weren't even there. I will never go back to this restaurant again!! The management there is a joke to allow employees to drink on the job. I should also add he wasn't the only employ pouring himself alcohol and drinking it at the bar.
The family were at the restaurant at 6PM Sunday June 1/14.
5 adults, 3 children. We received our drinks reasonably fast, however we did not receive our food for about 1 hour and when we did get our meals 5 of the meals were cold. The manager took 4 of the meals away to reheat but they did not heat them very well. Very disappointing. We did not leave the restaurant until 8 PM.
needless to say it was a school night and at this time it was very close to the bedtime of the children. I find this very unacceptable service.